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Probiller Support F.A.Q.
I have a charge on my card. What is this for?
Charges with "MBI-ProBiller.com" in the description on your statement are from an online purchase, usually a subscription to an entertainment website.
I cancelled my account; why am I still getting charged?
It is possible that additional membership packages may have been selected upon signup that you have not yet cancelled.
I only signed up for a trial but got charged for a full membership.
Depending on the package selected, there may have been additional upgrades to your membership.
Why am I getting billed every month?
Many packages offered from the websites we support are in the form of recurring subscriptions.
I'm having trouble logging in to my membership. What should I do?
Our technical support team is ready to assist you with any login issues from 8:00am to midnight EST, 7 days a week. Please call us (toll free), chat with us or send us an email.
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I'm trying to sign up, but the charges are being declined.
There are a number of reasons why a charge may be declined. Please contact us so that we can look into your account and help you complete your purchase.
How can I verify my account is canceled?
A confirmation email is automatically sent whenever an account is canceled. It may have been diverted by your spam filter. Please call us (toll free), chat with us or send us an email if you did not receive this email.
How can I upgrade my account to full access?
If you are having trouble upgrading your account, please contact our customer care department so that we can assist you as quickly as possible. We are available 24/7 by phone, chat or email.
I only signed up for one trial. Why do I have two 1.00 charges?
It is possible you signed up for an additional membership. Please call (toll free), chat with us or send us an email so that we can look into this for you.
How do I cancel my account?
We can stop recurring memberships directly, just call, chat or email anytime.
What methods of payment do you accept?
Payment methods can vary from product to product. Please refer to the site in question for more info on how you can pay.
I wish to renew my membership.
Our customer care department is available 24/7 to assist you with all inquiries and requests. Please call us (toll free), chat with us or send us an email.
What other products do you bill for?
We bill for a multitude of online entertainment products. Our customer care department is available 24/7 to assist you in seeing what's available to you.
Who can I contact for questions regarding a specific product?
Find the two letters located on your statement and click the corresponding link below or simply
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